Communication at Urban Hub

We aim to communicate with you in a clear and consistent way to ensure your family has the best possible Learnlife experience. We use three primary forms of communication with you, as shown below.

📱 WhatsApp

We will create a one-way WhatsApp Group and use it as our main form of communication with you.

What we use WhatsApp for:

Sending essential information, news and events
Sharing updates about your learner’s learning program
Sending you the parent newsletters monthly

We will send more information about joining the group and how it works in August.

✉️ Email

We use email for 1:1 communications with you.

What we use email for:

Sending you 1:1 communications, such as updates of your learner and invites to parent meetings.
Sending field trip or event information that may require a reply from you (WhatsApp will only be for us to send messages to all the LL community).

When you should use email:

For sending 1:1 communications to our team
Communicating with your learner's mentor
Requesting official documentation from Learnlife
Sending documents that are relevant to your learners' learning journey

Please see ‘who to contact’ section below for further guidance.

🗣️ In-person Meetings & Events

We host a range of in-person meetings with parents during the year.

Program Parent meetings
1:1 Parent meetings
Celebratory events such as showcases and graduation
360s

🗣️ Newsletter

The weekly newsletter is one of our main methods of communication with families. Please make sure to read it every week, as it includes important updates, reminders, upcoming events, deadlines, and information connected to your child’s experience at the Hub.

📥When to contact us and our response times

Our team is available Monday to Friday, between 9:00 and 17:00. If you contact us outside of these hours, your message will be read the following day.

We aim to respond to emails and messages within 24 hours. If you require an urgent response, we recommend calling us at +34 695 118 539.

🙋Who to contact

During the summer, please reach out via email to: admissions@learnlife.com.

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